Galleon FAQ
Short answers to the questions players ask most often about Galleon. Each topic is covered in more depth on its own page.
Account and security
Your login combines a personal ID with a password, and 2FA is optional. Only selected staff roles can see player data, under confidentiality agreements. Turn marketing off in your settings if you prefer fewer messages.
Payments and limits
Deposits from €20 land instantly. Payouts take up to two business days to process, with caps that rise with rank. Taking out a deposit you have not played through three times costs a tenth of the amount, at least €4.
Bonuses
The welcome package uses the codes GL125, GL100 and GL75. Bonuses carry x40 wagering on bonus money, a €5 maximum bet and seven days of validity, and are non-sticky, so your own money is always used first.
Games
There are 13,650 titles, and most can be tried for free first. For bonus play, stick to standard slots: jackpots and crash titles do not count, while tables and live games contribute just a twentieth.
Support
The support team is available at any hour through chat, by email or via the web form, and friends or family of a player can get in touch too.
Responsible gambling
A timed exclusion can be set from your profile, and three independent help organisations are listed in the responsible gaming section.
Anything not answered here can be put to the support team at any time.
Policies and terms are linked from the footer of every page.
Frequently asked questions
How do I create an account?
Click Sign Up, enter your email, a password and a few basics, then confirm through the link in the verification email.
I forgot my password. What now?
Use Sign in → Forgotten Password and follow the recovery link sent to your email.
Can I add another currency?
Yes, under My Account → Add Currency.
Can I open a second account?
No, duplicates can be closed.
How do I claim the welcome bonus?
Type GL125 in the cashier when you make your first deposit.
Is the bonus sticky?
No: real money goes first, and you can drop the bonus at any time while keeping your own funds.
How long do withdrawals take?
Two business days for processing, then whatever your payment method needs.
Where do I upload documents?
In your profile, under Documents, as files below 2 MB.
Are the games fair?
All games are stated to carry RNG certification.
Is my data safe?
Galleon uses industry-standard encryption and offers two-factor authentication.
How can I take a break?
Use the self-exclusion option; see the responsible gambling page.
When is support available?
Any hour of the day, through chat, email or the web form.